How a building supplies company eliminated customer delivery disputes with proof of delivery and live tracking from Locate2u.
Franz Building Supplies is a building materials and construction supply company that delivers heavy and bulky products to construction sites, builders, and trade professionals. Their delivery operations are a core part of their business, with customers relying on timely and accurate deliveries to keep projects on schedule.
Michael Godwin and the team at Franz Building Supplies knew they needed better visibility into their delivery operations and a reliable way to prove that deliveries were completed correctly.
Franz Building Supplies faced ongoing challenges with customer disputes over deliveries. Without a clear record of what was delivered, when, and where, disagreements were common. Customers would claim orders were incomplete or not delivered, and the team had no way to verify the facts.
Beyond disputes, there was a broader need to improve team accountability and elevate the overall customer experience. Delivery drivers needed a system that would keep them on track and provide management with clear visibility into daily operations.
Franz Building Supplies implemented Locate2u's proof of delivery system, which captures photo evidence, signatures, and timestamps for every delivery. Drivers now photograph each delivery on-site, creating an indisputable record that both the company and the customer can reference.
The team also began sharing live tracking links with customers, giving them real-time visibility into when their deliveries would arrive. This transparency transformed the customer experience, setting clear expectations and eliminating the guesswork that previously led to disputes.
"What I love about Locate2u is the live-tracking features and proof of delivery. Our customer disputes dropped to nearly zero."