Giving pet owners peace of mind with real-time tracking during every door-to-door pet transport.
Furever's Forever is a family-owned pet transport company specializing in the safe, door-to-door transportation of dogs and cats across Australia. Founded on a deep love for animals, the company treats every pet as a member of their own family throughout the entire journey.
Unlike standard courier services, Furever's Forever provides a dedicated, climate-controlled transport experience designed specifically for the comfort and safety of pets. Their team understands that entrusting a pet to a transport service is a significant act of trust, and they are committed to honoring that trust at every stage of the journey.
For pet owners, handing over their dog or cat to a transport service can be an anxious experience. The journey may span hours or even days depending on the distance, and without visibility into where their pet is at any given moment, owners are left worrying and calling for updates.
Before adopting Locate2u, Furever's Forever relied on manual phone and text updates to keep pet owners informed. Drivers would stop periodically to send photos and messages, but this approach was inconsistent, time-consuming, and still left gaps in communication. The team knew they needed a better way to provide continuous visibility without adding to their drivers' workload.
Furever's Forever needed a real-time tracking solution that would allow pet owners to follow their pet's journey from pickup to delivery -- without requiring constant manual updates from drivers. The platform had to be easy for pet owners to access (ideally through a simple link), and it needed to include proof of delivery so that both parties had a clear record of the safe handoff at the destination.
Furever's Forever implemented Locate2u to provide pet owners with real-time tracking from the moment their pet is picked up until they are safely delivered at their destination. Each pet owner receives a live tracking link that shows exactly where the transport vehicle is on a map, along with an estimated time of arrival.
Customer notifications are sent automatically at key milestones -- when the pet is picked up, when the driver is approaching, and when the delivery is complete. Proof of delivery captures a photo at the handoff point, giving pet owners a documented record that their pet arrived safely.
When a pet transport job is scheduled, the Furever's Forever team creates the booking in Locate2u with pickup and delivery addresses. The pet owner receives a tracking link before the driver even arrives for pickup.
Throughout the journey, the tracking link updates in real time as the driver progresses along the route. At delivery, the driver captures a proof of delivery photo through the Locate2u app, which is automatically shared with the pet owner. The entire experience is seamless, transparent, and requires no extra effort from the driver.
Locate2u has helped Furever's Forever build deeper trust with pet owners and streamline their transport operations.
"People are trusting us with their family members. Being able to share a live tracking link so they can see exactly where their pet is at any moment -- that has completely changed how our customers feel about the transport experience."