How a Perth-based courier service delivering refrigerated goods built customer trust and cut disputes with Locate2u proof of delivery.
Perth Couriers is a courier service based in Perth, Australia, specializing in the delivery of temperature-sensitive goods including refrigerated products, health foods, fresh fruit, vegetables, and dairy products. Their customers depend on timely, careful deliveries to maintain product quality and freshness.
Delivering perishable goods comes with unique challenges. Customers need assurance that their products were handled properly and delivered on time, making transparency and proof of delivery especially important in this industry.
Perth Couriers was dealing with frequent customer disputes, particularly around the delivery of refrigerated and perishable goods. When delivering health foods, fresh produce, and dairy products, customers would sometimes claim deliveries were late, incomplete, or mishandled, and the team had limited evidence to resolve these disputes quickly.
The nature of their cargo made trust especially critical. A customer who receives spoiled dairy or damaged produce is unlikely to order again. Without a clear system for documenting deliveries and keeping customers informed, Perth Couriers was losing credibility with the people they served.
Perth Couriers adopted Locate2u's proof of delivery and route optimization platform. Every delivery now includes photo documentation, timestamps, and location data, creating an indisputable record that can be referenced instantly if any questions arise.
The route optimization feature ensures deliveries follow the most efficient paths, minimizing the time perishable goods spend in transit. Automated customer notifications keep recipients informed about their delivery status, so they know exactly when to expect their order and can plan accordingly.
"Locate2u's proof of delivery has been a game-changer for our refrigerated deliveries. Our customers trust us more than ever, and disputes have been cut back significantly."