AI agents that automate dispatch, handle customer inquiries, generate instant quotes, and optimize your fleet operations in real time. Built for delivery businesses running their own drivers -- not replacing your team, but giving them superpowers.
Every delivery business with its own fleet faces the same bottleneck. Your dispatchers, customer service reps, and operations managers spend 80% of their time on decisions that follow predictable patterns. Which driver takes which delivery. Where is my package. How much will this delivery cost. Can I reschedule for tomorrow. These are not complex decisions. They are volume decisions. And they are consuming your most valuable people.
Dispatchers manually assigning 50 to 200 deliveries per day, recalculating every time a driver is late, a customer cancels, or a priority order comes in.
Customer service fielding the same questions hundreds of times per day. Where is my delivery. When will it arrive. Can I change the time. Your team answers while real problems wait.
New delivery requests sit in a queue while someone manually calculates distance, time, vehicle type, and cost. By the time you quote, the customer has already called a competitor.
When a van breaks down, a driver is late, or weather disrupts routes, the entire operation scrambles. By the time you react, customers are already calling to complain.
The AI Dispatch Agent continuously analyzes your incoming orders, driver locations, vehicle capacity, traffic conditions, delivery time windows, and customer priorities to make optimal assignment decisions in real time. It does not just optimize once in the morning -- it re-optimizes continuously throughout the day as conditions change.
When a driver calls in sick, the agent redistributes their deliveries across the remaining fleet in seconds. When a priority order comes in at 2pm, it identifies the nearest available driver with the right vehicle and reshuffles their remaining stops to accommodate. When traffic builds on a highway, it re-routes affected drivers before they hit the congestion.
Most customer service chatbots give generic responses. The Locate2u AI Customer Service Agent is different because it has direct access to live tracking data, delivery schedules, driver locations, and order history. When a customer asks "where is my delivery?", the agent does not say "let me check" -- it immediately provides the driver's current location, their position in the route, and an accurate ETA based on real-time traffic.
For delivery businesses running their own fleet, this eliminates the biggest customer service burden: status inquiries. Industry data shows that 60 to 70 percent of inbound customer contacts for delivery companies are some variation of "where is my order." The AI agent handles these instantly, around the clock, while automatically escalating genuine problems -- damaged goods, access issues, refused deliveries -- to your human team with full context.
For logistics companies handling ad-hoc deliveries, B2B distribution requests, or same-day courier jobs, the speed of your quote is the difference between winning and losing the job. The AI Quoting Agent eliminates the manual back-and-forth by instantly calculating delivery costs based on real-time variables: distance, vehicle type required, time window, current driver availability, fuel costs, tolls, and demand patterns.
Unlike a static rate card, the AI factors in what is actually happening on the ground. If you have a driver already heading toward the pickup area, the marginal cost of adding that delivery is lower -- and the AI reflects that in a more competitive quote. If it is peak demand and all drivers are loaded, the quote adjusts to reflect the real cost of servicing that delivery. This means your pricing is always accurate, always profitable, and always fast.
The AI does not just manage today's operations. It learns from every delivery, every route, every delay, and every customer interaction to predict what will happen tomorrow. Which vehicles are likely to need maintenance based on driving patterns and mileage trends. Which routes consistently run late on Fridays. Which customers frequently reschedule and should be given wider delivery windows. Which drivers perform best on which route types.
This predictive layer transforms your fleet from reactive to proactive. Instead of scrambling when a van breaks down, the AI flagged the maintenance need two weeks ago. Instead of discovering that a route is consistently late, the AI adjusted the scheduling automatically based on historical traffic patterns.
Already using Locate2u for route optimization, tracking, proof of delivery, or fleet management? AI Agents take every feature you already use and multiply its impact. Your routes get smarter. Your customer communication becomes proactive. Your dispatch decisions happen in seconds instead of minutes. Nothing changes in your workflow -- everything just gets faster, more accurate, and more autonomous.
Your routes already save time. AI Agents make them learn. The algorithm studies every completed route to identify patterns -- which stops consistently take longer, which sequences reduce left turns, which areas have loading zone issues -- and improves tomorrow's routes based on today's data.
Learn about Route OptimizationTracking shows where drivers are. AI predicts where they will be. Customer ETAs become dynamic, updating in real time based on actual traffic and stop durations rather than optimistic estimates. Proactive delay notifications go out automatically before customers even think to ask.
Learn about Real-Time TrackingPOD captures what happened. AI analyzes why. Identify which delivery locations have the highest failure rates, which drivers consistently capture the best documentation, and which customers most frequently dispute deliveries -- then address the root causes proactively.
Learn about Proof of DeliveryFleet dashboards show current state. AI agents predict future state. Anticipate vehicle maintenance needs before breakdowns occur, identify fuel consumption anomalies that indicate mechanical issues, and automatically schedule service windows during low-demand periods to minimize operational disruption.
Learn about Fleet ManagementThe driver app delivers instructions. AI makes those instructions smarter. Drivers receive dynamically updated route sequences that adapt throughout the day, contextual notes about delivery locations learned from previous visits, and real-time coaching on efficient driving behavior.
Learn about the Driver AppManual dispatch becomes autonomous dispatch. The AI agent handles the routine 80% of assignment decisions -- matching orders to drivers based on location, capacity, priority, and time windows -- while surfacing only the exceptions that need a human call. Your dispatchers shift from task executors to strategic overseers.
Learn about Dispatch & Planning35%
Reduction in Dispatch Time
AI handles routine assignments instantly, freeing dispatchers for exception management
87%
Customer Inquiries Auto-Resolved
Real-time tracking data powers instant, accurate answers 24 hours a day
60%
Faster Quote Response
Instant AI-generated quotes that are competitive, accurate, and margin-protected
22%
Lower Operational Costs
Optimized dispatch, reduced failed deliveries, and proactive maintenance combine to cut costs
High-volume, time-sensitive. AI agents handle hundreds of daily dispatch decisions, provide instant tracking responses to customers, and generate same-day quotes for ad-hoc pickups. Your dispatchers manage exceptions instead of spreadsheets.
Courier SolutionsTemperature-sensitive, narrow time windows, high customer expectations. AI agents manage tight scheduling, send accurate ETA updates that reduce missed deliveries, and handle the constant stream of "where is my order" inquiries that define food delivery.
Food Delivery SolutionsSkill-based routing, equipment requirements, variable job durations. AI agents match technicians to jobs based on skills and location, provide customers with live arrival windows, and automatically reschedule when jobs run long without manual dispatcher intervention.
Field Service SolutionsTwo-person teams, access constraints, assembly requirements. AI agents plan routes considering crew availability, vehicle size requirements, building access limitations, and installation time windows. Customers get accurate scheduling and proactive updates on their high-value deliveries.
Furniture Delivery SolutionsCompliance-critical, time-sensitive, chain-of-custody requirements. AI agents ensure temperature-sensitive medications are assigned to appropriate vehicles, schedule deliveries within tight compliance windows, and provide real-time tracking for controlled substance deliveries.
Healthcare SolutionsConsumer expectations set by Amazon. AI agents enable your own fleet to compete with fast, accurate delivery ETAs, proactive "your driver is 3 stops away" notifications, self-service rescheduling, and instant resolution of the inevitable "where is my package" questions.
Retail SolutionsLocate2u's AI agents connect with the ERP, accounting, and business systems you already use. Orders flow in from your ERP. AI handles the logistics. Delivery data syncs back automatically.