Delivery Management + IFS

Delivery Management Software for IFS

IFS excels at field service management and complex asset operations. But product delivery -- shipping parts to service sites, delivering finished goods to customers, managing multi-stop delivery routes -- is a separate operational challenge. Locate2u provides the dedicated delivery management platform that IFS users need alongside their field service operations.

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Integration Overview

Product delivery alongside field service

IFS logo

What IFS does well

IFS Cloud is a powerhouse for service-centric organizations. IFS Field Service Management handles work order scheduling, technician dispatch, service contract management, and asset lifecycle tracking. IFS also provides robust ERP capabilities for manufacturing, supply chain, and project management. Companies in aerospace, defense, energy, telecommunications, and industrial manufacturing rely on IFS for managing complex service operations.

The delivery management gap

IFS Field Service Management is designed for scheduling people to service locations -- not for managing product delivery fleets. When IFS users need to deliver spare parts to a service site before a technician arrives, ship finished products to customers, or manage a fleet of delivery vehicles making multi-stop routes, IFS does not provide the tools. There is no delivery route optimization, no real-time delivery vehicle tracking, no customer delivery ETA notifications, and no digital proof of delivery capture for product shipments.

How Locate2u completes the picture

Locate2u adds a dedicated delivery management layer for IFS organizations. Parts deliveries can be coordinated with field service schedules. Product shipments get optimized routes, GPS tracking, and proof of delivery. Customer-facing delivery notifications match the service experience IFS users already provide through field service. The result is a unified operations approach where both service calls and product deliveries run efficiently.

IFS SERVICE + LOCATE2U DELIVERY IFS CLOUD Field Service Technician scheduling Work orders Supply Chain Orders Inventory Shipping LOCATE2U Delivery Driver Dispatch Route Optimization + GPS Tracking POD + Customer Notifications TWO WORKFLOWS, ONE COORDINATED OPERATION Service Call (IFS FSM) Technician scheduled for 2:00 PM Work order: Replace compressor unit Parts Delivery (Locate2u) Compressor unit delivered by 1:30 PM POD captured, technician confirmed sync Parts arrive before the technician First-time fix rate improves. Customer satisfied.
Pain Points

Delivery challenges IFS users face

Parts arrive after the technician

When spare parts are shipped separately from the technician, there is no coordination between IFS service scheduling and delivery logistics. Technicians arrive on site without the parts they need, causing wasted service calls, return visits, and frustrated customers. First-time fix rates suffer because delivery and service are managed independently.

Field service and delivery are separate silos

IFS manages technicians beautifully. But delivery drivers operate in a completely different workflow -- paper manifests, phone calls, and no connection to IFS work orders. Service managers cannot see delivery status for parts orders. Delivery teams do not know which service appointments depend on their deliveries arriving on time.

No proof of delivery for product shipments

IFS tracks service work completion through work orders, but product delivery confirmations remain paper-based. When equipment or parts are delivered, there is no digital record with photos, GPS verification, and timestamps linked to the IFS order. Disputes about what was delivered and when are difficult to resolve.

Delivery fleet runs without optimization

IFS optimizes technician schedules with sophisticated algorithms. But product delivery routes are planned manually or not planned at all. Delivery drivers take routes based on habit rather than efficiency, burning fuel and time that could be saved with algorithmic route optimization.

How It Works

Three steps to add delivery management to IFS

1

Connect IFS orders and shipments

Link IFS Cloud to Locate2u through REST APIs. Customer orders, parts shipments, and equipment deliveries automatically flow to Locate2u when they are ready for dispatch from your warehouse or distribution center.

2

Coordinate with service schedules

Set up delivery time windows that align with IFS field service appointments. When a work order requires parts delivery, Locate2u schedules the delivery to arrive before the technician. Define priority rules for urgent service-related deliveries.

3

Deliver with visibility

Drivers receive optimized routes, customers get tracking links and ETA notifications, and digital proof of delivery syncs back to IFS order records. Service managers can verify parts delivery status alongside their work order schedules.

Feature Highlights

Delivery features for service-centric organizations

Real-time delivery tracking

GPS tracking for delivery vehicles so service managers can verify parts and equipment delivery status alongside IFS work order schedules.

Service-aligned scheduling

Coordinate delivery time windows with IFS field service appointments so parts arrive before technicians, improving first-time fix rates.

Digital proof of delivery

E-signatures, photos, and GPS-stamped confirmations for every delivery, synced to IFS order records for audit and dispute resolution.

Customer notifications

SMS and email with live tracking links keep customers informed about equipment and parts deliveries, matching the service communication IFS already enables.

Delivery route optimization

AI routing for delivery vehicles that considers service appointment timing, delivery priorities, and vehicle constraints for efficient multi-stop routes.

Delivery analytics

Track on-time delivery rates, service coordination success, delivery costs, and customer satisfaction across all IFS-originated deliveries.

Results

What IFS users achieve with Locate2u

94%

Parts arrive before technician on coordinated service-delivery appointments

15%

Improvement in first-time fix rates when parts delivery is coordinated with service scheduling

98%

On-time product delivery rate with optimized routing and real-time dispatch adjustments

100%

Digital proof of delivery for all product shipments linked to IFS order records

FAQ

Frequently asked questions

IFS Field Service Management excels at scheduling technicians for service appointments, managing work orders, and tracking service contracts. Locate2u focuses on product delivery -- dispatching drivers, optimizing delivery routes, tracking delivery vehicles, and capturing proof of delivery. Many IFS users need both: IFS FSM for technician scheduling and Locate2u for product and parts delivery.
Locate2u connects to IFS Cloud through IFS REST APIs. Customer orders, delivery schedules, and shipment records from IFS flow to Locate2u for delivery dispatch. Delivery status updates and proof of delivery data sync back to IFS to update order records and trigger downstream processes like invoicing.
Yes. Locate2u handles any type of physical delivery. For IFS users, this commonly includes spare parts delivery to field service sites, finished product delivery to customers, equipment delivery for installations, and return logistics. Each delivery type can have its own routing rules and priority settings.
IFS has strong field service scheduling and supply chain modules, but it does not provide dedicated product delivery management. IFS can generate shipping documents and track inventory movements, but it lacks real-time delivery vehicle tracking, multi-stop route optimization for delivery fleets, customer ETA notifications, and digital proof of delivery capture.
Yes. Locate2u can schedule parts deliveries to arrive before or alongside IFS field service appointments. When a work order requires parts delivery, the delivery can be coordinated with the service window in IFS, ensuring materials arrive when the technician does.