Delivery Management + Infor

Delivery Management Software for Infor

Infor CloudSuite manages your distribution, manufacturing, and supply chain operations. But when products need to travel the last mile from your warehouse or factory to customer locations, Infor goes silent. Locate2u adds the delivery management layer -- driver dispatch, route optimization, live tracking, and proof of delivery -- all connected to your Infor order records through ION.

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Integration Overview

From Infor warehouse to customer doorstep

What Infor does well

Infor CloudSuite delivers deep, industry-specific ERP for manufacturing, distribution, food and beverage, automotive, and other verticals. CloudSuite Distribution handles multi-warehouse inventory, order processing, and shipping logistics. CloudSuite Industrial manages production planning, shop floor execution, and finished goods shipment. Infor M3 and LN serve complex manufacturing and distribution environments with specialized workflows.

The delivery management gap

Infor's shipping modules handle carrier selection, bill of lading generation, and freight cost calculation. But once goods leave the dock, there is no mechanism in Infor for tracking delivery vehicles in real time, dispatching drivers to specific routes, sending customers live delivery ETAs, or capturing proof of delivery with photos and digital signatures. Manufacturers and distributors running their own delivery fleets manage these operations entirely outside Infor.

How Locate2u completes the picture

Locate2u extends Infor's supply chain to the customer's receiving dock. Shipping orders from any Infor CloudSuite product flow to Locate2u through ION for intelligent driver dispatch and multi-stop route optimization. Real-time GPS tracking provides visibility into every delivery vehicle. Customers receive branded tracking links with live ETAs. Proof of delivery data syncs back to Infor to trigger invoice processing and close the order lifecycle.

Pain Points

Last-mile problems for Infor users

No visibility after goods leave the dock

Infor generates the bill of lading and marks the shipment as dispatched. After that, your delivery fleet operates in a visibility vacuum. Warehouse managers, customer service reps, and sales teams cannot check delivery progress within Infor because the data simply does not exist there.

Manufacturers delivering with their own fleet

Many Infor users are manufacturers who deliver finished goods directly to customers using company trucks. Infor has no tools for managing these captive fleets -- no driver assignment, no route optimization, no way to track how efficiently your delivery resources are being utilized.

Paper delivery records delay billing

Drivers return with signed paper delivery receipts that someone must manually enter into Infor to close the order and trigger invoicing. This manual step introduces delays of hours or days, slows cash flow, and creates data entry errors that complicate financial reconciliation.

B2B customers expect delivery visibility

Your business customers receiving shipments via your fleet expect the same delivery tracking experience they get from carriers. Without a delivery management platform, you cannot provide ETAs, tracking links, or real-time status updates -- putting your customer relationships at a disadvantage.

How It Works

Three steps to connect Infor with Locate2u

Connect through Infor ION

Configure the Locate2u connector in Infor ION to forward shipping orders and customer data when shipments are ready for delivery. The integration uses Infor's standard middleware, requiring no custom development.

Configure fleet and routes

Set up your delivery fleet in Locate2u with vehicle types, driver zones, and capacity constraints. Map Infor shipping priorities to Locate2u dispatch rules. Define how delivery confirmations should update Infor order records.

Deliver with full tracking

Infor shipping orders are automatically dispatched to drivers with optimized routes. Real-time GPS tracking provides visibility for your team and customers. Proof of delivery flows back to Infor to close orders and trigger invoicing.

Feature Highlights

Delivery features for Infor CloudSuite users

Fleet GPS tracking

Live tracking for every delivery truck on a single map. Dispatchers see real-time driver positions, ETAs, and delivery progress across all Infor shipments.

Intelligent dispatch

Auto-assign Infor shipping orders to drivers based on proximity, vehicle capacity, and delivery priority. Handle both scheduled and same-day deliveries.

Digital proof of delivery

Photos, e-signatures, and GPS-stamped confirmations captured at delivery and synced to Infor order records through ION.

Customer delivery alerts

SMS and email notifications with live tracking pages for your B2B and B2C customers receiving shipments from your Infor-managed operations.

Multi-stop route optimization

AI-powered routing for distribution and manufacturing fleets that minimizes drive time while respecting delivery windows and load sequences.

Delivery performance analytics

Track on-time rates, cost per delivery, driver utilization, and delivery exceptions across your Infor-originated shipments.

Results

What Infor users achieve with Locate2u

96%

On-time delivery rate for Infor Distribution shipments with optimized multi-stop routing

4hrs

Saved daily on dispatch planning for manufacturers running their own delivery fleet

32%

Reduction in delivery costs through route optimization and improved fleet utilization

100%

Digital proof of delivery replacing paper receipts and manual data entry into Infor

FAQ

Frequently asked questions

Locate2u connects to Infor CloudSuite through Infor ION (Intelligent Open Network) and Infor OS APIs. Shipping orders from Infor Distribution, Manufacturing, or other CloudSuite products are automatically synced to Locate2u for delivery dispatch. Delivery confirmations and proof of delivery data flow back to update Infor order records.

Locate2u works with Infor CloudSuite Distribution, CloudSuite Industrial (SyteLine), CloudSuite Automotive, CloudSuite Food and Beverage, Infor M3, and Infor LN. The integration connects through Infor ION, which is the standard integration middleware across all modern Infor products.

No. Infor CloudSuite products include shipping and freight management capabilities, but they do not provide last-mile delivery tracking, driver dispatch, real-time GPS monitoring, customer ETA notifications, or digital proof of delivery capture. These last-mile capabilities are what Locate2u adds to the Infor ecosystem.

Yes. Many manufacturers using Infor deliver products directly to customers using their own trucks. Locate2u provides the delivery management layer for these captive fleets -- assigning drivers, optimizing routes, tracking vehicles in real time, and capturing proof of delivery -- while keeping Infor as the system of record for orders and inventory.

When a delivery is confirmed in Locate2u with proof of delivery, the completion data is sent back to Infor through ION. This can update the shipment status, trigger invoice generation, and attach delivery documentation to the order record. The integration ensures your Infor billing process reflects actual delivery outcomes.