Delivery Management + Oracle NetSuite

Delivery Management Software for Oracle NetSuite

NetSuite handles your orders, inventory, and financials. Locate2u handles everything that happens after the warehouse door opens -- driver dispatch, route optimization, real-time tracking, customer notifications, and proof of delivery -- all synced back to NetSuite automatically.

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Integration Overview

Where NetSuite ends, Locate2u begins

What NetSuite does well

Oracle NetSuite is a leading cloud ERP for order management, inventory control, financial accounting, and supply chain planning. Its SuiteCommerce platform handles B2B and B2C orders, and the Advanced Revenue Management module manages complex billing scenarios. NetSuite excels at everything from quote-to-cash to warehouse pick-pack-ship workflows.

The delivery management gap

NetSuite's item fulfillment process ends at "shipped." Once a package leaves your warehouse or 3PL, NetSuite has no visibility into the delivery journey. There is no real-time driver tracking, no automated customer ETA notifications, no dispatch optimization, and no way to capture proof of delivery photos or e-signatures back into your fulfillment records. Operations teams resort to phone calls, manual spreadsheets, or disconnected carrier portals to track what happens between "shipped" and "delivered."

How Locate2u completes the picture

Locate2u bridges the gap between NetSuite's order management and your customer's doorstep. Fulfillment records flow into Locate2u for intelligent dispatch and route optimization. Drivers use the Locate2u mobile app for turn-by-turn navigation, status updates, and proof of delivery capture. Every delivery event syncs back to NetSuite in real time, giving your finance and operations teams a single source of truth.

Pain Points

Delivery challenges NetSuite users face every day

Blind spot after fulfillment

NetSuite marks items as "shipped" but your team has no idea where drivers are, which deliveries are running late, or whether customers have received their orders. You end up fielding "where is my order?" calls with no answers.

No customer delivery notifications

NetSuite can send order confirmation emails, but it cannot send real-time delivery ETAs, "driver is 10 minutes away" alerts, or post-delivery confirmation messages. Customers are left in the dark about when their delivery will actually arrive.

Paper-based proof of delivery

Without digital POD, drivers carry paper manifests and collect wet signatures. These documents get lost, damaged, or delayed in reaching the office. When a customer disputes a delivery, finding the signed receipt can take hours.

Manual dispatch wastes hours

Dispatchers export fulfillment lists from NetSuite, manually assign drivers, and plan routes using spreadsheets or whiteboards. A process that could take minutes with automation consumes hours every morning, and suboptimal routes burn unnecessary fuel.

How It Works

Three steps to connect NetSuite with Locate2u

Connect your NetSuite instance

Authenticate Locate2u with your NetSuite account using token-based authentication. Select which saved searches or fulfillment records should flow into the delivery queue. No SuiteScript development needed.

Configure delivery workflows

Map NetSuite fields to Locate2u delivery attributes -- customer addresses, delivery windows, special instructions, and item details. Set up driver zones, vehicle types, and auto-dispatch rules to match your operations.

Dispatch, track, and deliver

Fulfillments from NetSuite are automatically dispatched to drivers with optimized routes. Track every delivery in real time, send customer notifications, capture proof of delivery, and sync all data back to NetSuite.

Feature Highlights

Delivery management features built for NetSuite users

Live GPS tracking

See every driver on a real-time map. Know exactly where each NetSuite fulfillment is in the delivery process at any moment.

Auto-dispatch from fulfillments

When item fulfillments are created in NetSuite, they automatically appear in Locate2u ready for dispatch. No CSV exports or manual re-entry.

Digital proof of delivery

E-signatures, photos, and delivery notes captured in the driver app sync directly to NetSuite fulfillment records for a complete audit trail.

Customer ETA notifications

Automated SMS and email alerts keep customers informed with live tracking links and accurate arrival windows tied to each NetSuite order.

Route optimization

AI-powered routing sequences all stops for minimum drive time and fuel cost. Delivery windows from NetSuite orders are respected automatically.

Delivery analytics dashboard

Track on-time delivery rates, cost per delivery, driver performance, and customer satisfaction metrics across all your NetSuite fulfillments.

Results

What NetSuite users achieve with Locate2u

98%

On-time delivery rate across NetSuite fulfillments with optimized routing

3hrs

Saved daily on dispatch planning by automating NetSuite fulfillment assignment

40%

Reduction in "where is my order?" calls with proactive customer notifications

100%

Digital proof of delivery capture replacing paper manifests and lost signatures

FAQ

Frequently asked questions

Yes. Locate2u connects to Oracle NetSuite via REST API and SuiteTalk web services. Sales orders and fulfillment records in NetSuite automatically sync to Locate2u for dispatch, and delivery status updates including proof of delivery flow back to NetSuite in real time.

Locate2u pulls sales orders, item fulfillment records, customer addresses, and delivery instructions from NetSuite. After delivery, proof of delivery data including e-signatures, photos, timestamps, and GPS coordinates are pushed back to the corresponding NetSuite records automatically.

Locate2u updates delivery status fields on NetSuite fulfillment records in real time. While the live GPS tracking map is accessed through the Locate2u dashboard, your NetSuite team can see current delivery status, ETA updates, and completion confirmations without leaving NetSuite.

When a driver completes a delivery through the Locate2u driver app, they capture an e-signature, delivery photo, and any notes. This proof of delivery record is automatically attached to the corresponding item fulfillment in NetSuite, providing an auditable delivery trail linked directly to your financial records.

No. Locate2u provides a guided setup wizard that connects to your NetSuite instance using token-based authentication. Most businesses complete the integration in under an hour without writing any SuiteScript code. For complex custom workflows, our integration team provides hands-on support.