Last Mile Delivery + Microsoft Dynamics

Last Mile Delivery Software for Microsoft Dynamics 365

Dynamics 365 manages your orders, inventory, and supply chain. But the last mile -- multi-stop delivery runs, driver dispatch, customer tracking, proof of delivery -- is a blind spot. Locate2u closes that gap with route optimization and real-time delivery management that connects directly to D365.

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Integration Overview

D365 manages the order. Locate2u delivers it to the door.

Microsoft Dynamics 365 Commerce and Supply Chain Management are powerful platforms for order management, warehouse operations, and inventory control. They track every item from procurement through fulfillment. But the supply chain visibility ends when goods leave the warehouse.

Last mile delivery requires capabilities Dynamics 365 was not designed to provide: optimizing 40-stop delivery routes across a fleet of drivers, tracking each van in real time, notifying customers when their driver is three stops away, and capturing signed proof of delivery at every doorstep. Locate2u plugs directly into D365 to add this entire operational layer.

Pain Points

The delivery challenges Dynamics 365 cannot address

D365 excels at managing the supply chain up to the warehouse dock. But the most expensive, most customer-visible part of the journey -- the last mile -- requires tools Dynamics 365 does not have.

No Multi-Stop Route Optimization

D365 assigns orders to shipments but cannot calculate the optimal sequence for a 40-stop delivery route. Without route optimization, drivers backtrack, waste fuel, and complete fewer deliveries per shift. Dispatchers resort to plotting routes manually on maps or in spreadsheets.

No Delivery Driver App

Dynamics 365 has no mobile application designed for delivery drivers. Drivers making 30-60 stops per shift need a purpose-built app with navigation, package scanning, customer notes, and one-tap proof of delivery. Printing manifests and using personal phone maps is not a scalable solution.

No Customer Delivery Notifications

When an order is shipped from D365, customers receive a static "your order has been dispatched" email and nothing more. They cannot see where the driver is, when to expect arrival, or whether the delivery is running late. This creates a flood of "where is my order" service tickets.

No Digital Proof of Delivery

D365 records that an order was shipped, but has no mechanism to capture proof that it was actually delivered. Without e-signatures, delivery photos, and timestamps, you cannot resolve customer disputes or confirm service level compliance.

How It Works

Connect Dynamics 365 to doorstep delivery

Connect

Link Dynamics 365 to Locate2u via Dataverse API or Power Automate. When a D365 sales order is marked ready for delivery, it automatically appears in Locate2u with the customer address, delivery window, item details, and special instructions.

Optimize

Locate2u batches D365 orders into optimized delivery routes, assigning them to drivers based on location, vehicle capacity, and time window constraints. What took dispatchers hours of manual planning happens in seconds with better results.

Deliver

Drivers follow optimized routes on the Locate2u app. Customers see live tracking and ETA. At each stop, drivers capture signatures and photos. All delivery data writes back to the D365 order record -- closing the loop from order to doorstep.

Last Mile Features

Last mile capabilities that extend Dynamics 365

Route Optimization

Convert D365 delivery orders into optimally sequenced routes across your fleet. Account for delivery windows, traffic patterns, vehicle capacity, and driver schedules to reduce total drive time and serve more customers per day.

Customer Notifications

Automated SMS and email alerts at dispatch, approach, and delivery. Branded tracking pages with live driver location and ETA countdown replace the static "order shipped" email D365 sends today.

Delivery Time Windows

Offer customers precise delivery windows and ensure drivers arrive within them. The optimization engine sequences every stop to respect time constraints, and automatically notifies customers if an adjustment is needed.

Driver Mobile App

Drivers get a clean mobile interface with the full stop list from D365, turn-by-turn navigation, customer contact details, delivery instructions, and one-tap proof of delivery. No paper manifests required.

Real-Time GPS Tracking

Dispatch dashboard showing every delivery vehicle on a live map. See which D365 orders are delivered, in transit, or delayed. Reassign stops or adjust routes without calling drivers.

Proof of Delivery

E-signatures, timestamped photos, and delivery notes captured at every customer location. POD records sync to the D365 order, giving sales, operations, and customer service teams definitive proof the delivery occurred.

FAQ

Dynamics 365 last mile delivery questions

Dynamics 365 Commerce and Supply Chain Management handle order processing, warehouse management, and inventory allocation effectively. However, they do not include multi-stop delivery route optimization, real-time GPS driver tracking, customer delivery notifications with live ETA, or mobile proof of delivery capture. These last mile functions require a dedicated delivery management platform like Locate2u.

Locate2u connects to Dynamics 365 through Microsoft Dataverse APIs and Power Automate workflows. Sales orders and delivery requests from D365 are automatically imported as delivery stops in Locate2u. Delivery completion data, including proof of delivery and delivery timestamps, flows back to update the corresponding D365 order records.

Yes. Power Automate provides a no-code option for building integration flows between Dynamics 365 and Locate2u. You can trigger delivery stop creation in Locate2u when a D365 order reaches a specific status, and automatically update D365 records when deliveries are completed. This approach requires no custom development.

Yes. Locate2u integrates with both Dynamics 365 Business Central for small to mid-size businesses and Dynamics 365 Supply Chain Management for enterprise operations. The integration supports sales order import, delivery scheduling, route optimization, and automatic write-back of delivery outcomes to D365.

When a delivery attempt fails, the Locate2u driver app captures the reason (customer not home, access denied, wrong address), geotagged photos of the location, and a timestamp. This exception data syncs back to Dynamics 365 with the failed delivery status, enabling your customer service team to initiate redelivery or contact the customer directly from within D365.