Last Mile Delivery + Salesforce

Last Mile Delivery Software for Salesforce

Salesforce Field Service Lightning manages appointments. But last mile delivery needs batch route optimization for 50+ stops per driver, not individual appointment scheduling. Locate2u adds high-volume delivery management to Salesforce -- with optimized routes, driver tracking, and customer ETAs that sync directly to your CRM.

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Integration Overview

Salesforce manages the relationship. Locate2u manages the delivery.

Salesforce is the world's leading CRM platform -- tracking leads, opportunities, accounts, and customer interactions across the entire sales cycle. Field Service Lightning extends Salesforce into appointment-based service scheduling for technicians and field workers.

But last mile delivery is not an appointment. It is a high-volume, time-critical operation where dozens of packages leave a warehouse each morning and must reach individual customers within tight delivery windows. This requires batch route optimization across an entire fleet, not one-by-one appointment scheduling. Locate2u adds this purpose-built delivery layer on top of Salesforce, pulling order data from your CRM and pushing delivery outcomes back.

Pain Points

Why Field Service Lightning is not built for last mile delivery

Field Service Lightning was designed for service appointments -- a technician visiting one location at a time. Last mile delivery is a different animal: dozens of rapid-fire stops, tight time windows, and thousands of packages daily.

Appointment Model vs Delivery Model

FSL schedules one appointment at a time for a single technician. Last mile delivery requires simultaneously optimizing 40-80 stops across multiple drivers, balancing workloads, and sequencing routes for minimum drive time. These are fundamentally different optimization problems.

No Batch Dispatch Capability

When 200 orders arrive overnight, FSL has no mechanism to batch-assign them to drivers by geography and optimize routes simultaneously. Dispatchers would need to create 200 individual work orders and manually assign each one -- an impossible task at delivery scale.

No Consumer-Grade Tracking

FSL tracking is designed for internal field service coordinators, not delivery customers. There are no branded customer-facing tracking pages, no "your driver is 3 stops away" notifications, and no live ETA countdowns -- all of which modern delivery customers expect.

Cost Per Delivery Is Unmanaged

Salesforce tracks revenue per account but not cost per delivery. Without route optimization data, you cannot calculate whether a specific delivery run is profitable, which delivery zones cost the most, or where operational improvements will have the biggest financial impact.

How It Works

From Salesforce order to doorstep delivery

Connect

Link Salesforce to Locate2u via API. Orders, opportunities, or custom objects with delivery addresses flow into Locate2u automatically. Map any Salesforce field to delivery stop attributes -- time windows, package details, customer preferences.

Optimize

Locate2u batch-processes all pending Salesforce deliveries, assigns them to available drivers, and optimizes multi-stop routes in seconds. Unlike FSL's one-at-a-time scheduling, the entire day's delivery workload is optimized simultaneously.

Deliver

Drivers follow optimized routes. Customers receive branded tracking pages and ETA alerts. Proof of delivery data -- signatures, photos, outcomes -- syncs back to the Salesforce record in real time, triggering your configured automations.

Last Mile Features

Delivery capabilities Salesforce does not include

Route Optimization

Batch-optimize hundreds of Salesforce delivery orders into efficient multi-stop routes across your entire fleet. Balance workloads, respect time windows, and minimize total drive time -- all in minutes, not hours.

Customer Notifications

Automated delivery alerts at dispatch, approach, and completion. Branded tracking pages with live driver position and ETA replace Salesforce's internal-only status updates with a customer-facing delivery experience.

Delivery Time Windows

Offer customers specific delivery windows and deliver within them. The route engine schedules every stop to arrive on time, and proactively notifies customers of any changes -- capabilities FSL does not provide for delivery use cases.

Driver Mobile App

Purpose-built for high-volume delivery drivers making 40-80 stops per shift. Navigation, stop details from Salesforce, one-tap proof of delivery, and real-time communication with dispatch -- all from a single mobile interface.

Real-Time GPS Tracking

Live fleet map with every driver's position and delivery progress. See which Salesforce orders are completed, in transit, or at risk. Make real-time dispatch decisions from a centralized dashboard.

Proof of Delivery

Capture digital signatures, geotagged photos, and delivery notes at every stop. POD data syncs to the Salesforce record automatically, giving your sales and service teams indisputable delivery confirmation within the CRM.

FAQ

Salesforce last mile delivery questions

Salesforce Field Service Lightning is designed for managing individual service appointments -- scheduling a technician to visit a single customer location. Last mile delivery is a fundamentally different operation: batch-optimizing 30 to 80 delivery stops per driver per route, managing tight time windows across all stops simultaneously, and processing high volumes of deliveries daily. FSL lacks multi-stop route optimization, high-volume batch dispatch, and the delivery-specific workflows like proof of delivery and customer tracking pages that last mile operations require.

Locate2u connects to Salesforce through REST API integration. Orders, opportunities, or custom delivery objects in Salesforce are automatically imported as delivery stops in Locate2u. When deliveries are completed, delivery status, proof of delivery records, and outcome data sync back to the corresponding Salesforce records, updating fields and triggering any configured workflows or automations.

Field Service Lightning schedules individual appointments one at a time and optimizes a single technician's day. Locate2u batch-optimizes entire delivery fleets simultaneously -- assigning hundreds of stops across dozens of drivers, balancing workloads, and optimizing every route for minimum drive time. FSL is built for service visits; Locate2u is built for high-volume doorstep delivery.

Yes. When a delivery is completed in Locate2u, the delivery status, timestamp, driver details, and proof of delivery data are automatically pushed back to the corresponding Salesforce record. This can update custom fields on Opportunities, Orders, or any custom object. You can also trigger Salesforce Flows or Process Builder automations based on delivery completion events.

Locate2u is built for high-volume last mile operations and can optimize thousands of delivery stops per day across large driver fleets. Unlike Field Service Lightning which processes appointments individually, Locate2u batch-processes all pending deliveries simultaneously, assigning optimal routes to available drivers in minutes regardless of volume.