Proof of Delivery + Epicor

Proof of Delivery Software for Epicor

Manufacturers using Epicor often deliver direct to customer sites, job locations, and project facilities. Without photo evidence at the point of delivery, damage claims go unchallenged and cost thousands per incident. Locate2u equips your drivers with e-signature, photo, and GPS capture that proves goods arrived in good condition -- and syncs that evidence back to Epicor shipment records automatically.

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Epicor Manages Production. Locate2u Proves the Delivery.

Epicor Kinetic is built for manufacturers: managing production schedules, material requirements, shop floor operations, and customer shipments. When an order is complete, Epicor creates a packing slip and customer shipment record. The goods are loaded onto a truck and sent to the customer.

But what happens at the other end? For manufacturers who deliver direct -- custom fabrication, heavy equipment, building materials, industrial components -- there is no mechanism in Epicor to capture what happened at the customer's site. Did the goods arrive undamaged? Who accepted them? Were they placed in the right location? Without photo evidence and a signed receipt, damage claims become he-said-she-said disputes that manufacturers typically lose. Locate2u adds the last-mile proof layer that Epicor does not have.

Epicor records: Customer Shipment, Packing Slip, Sales Order
Integrates via Epicor REST API (Kinetic / ERP 10.2+)
Works with Epicor Kinetic, ERP 10, and Prophet 21

The Problem

Damage Claims Without Photo Proof Cost Thousands

Manufacturers who deliver direct face unique risks. High-value, often custom products are delivered to job sites and customer facilities where damage claims are common and hard to dispute without evidence.

Damage Claims With No Defense

A customer claims the custom steel brackets arrived bent, or the equipment was scratched during transit. Your Epicor shipment record shows what was shipped and when, but it has no evidence of what condition the goods were in at delivery. Without timestamped photos, you absorb the replacement cost. A single claim can wipe out the margin on the entire order.

Job Site Deliveries Are High Risk

Construction sites, project locations, and temporary facilities do not have proper receiving docks. Goods are left in staging areas where anyone could access them. Without GPS proof and a photo of where exactly the goods were placed, there is no evidence they were delivered to the right spot or that anyone responsible accepted them.

Customer Disputes Delay Payment

When a customer disputes the delivery -- wrong quantity, wrong specification, condition issue -- the dispute halts payment on the entire order. Without digital proof, resolving the dispute requires back-and-forth calls between your team, the driver, and the customer. This can drag on for weeks while the invoice goes unpaid.

No Condition Documentation

Epicor tracks what was produced and what was shipped, but there is no field or process for documenting the condition of goods at the moment they are handed over to the customer. Your quality control ends at the shipping dock. What happens on the truck and at the delivery point is undocumented.

How It Works

From Job Site to Epicor Shipment Record

Document at Delivery

The driver arrives at the customer site and opens the Locate2u app. They photograph every pallet and item showing its condition. The customer or site foreman signs on the device. The app captures GPS coordinates, a timestamp, and the driver can add condition notes for each item.

Push to Epicor

Locate2u sends the proof data to Epicor via the REST API. The Customer Shipment record is updated with delivery status, condition assessment, recipient name, and links to all photos and the signature image. Every piece of evidence is attached to the Epicor packing slip.

Defend and Invoice

When a damage claim arrives, you pull up the Epicor shipment record and show the photos: goods were in perfect condition at delivery, signed for by the customer's site foreman. The claim is rejected with evidence. And because delivery is confirmed, invoicing proceeds without delay.

POD Capabilities

Condition-Verified Delivery Proof for Epicor

E-Signatures

The customer or site foreman signs on the driver's device, confirming they received the goods and accepted the delivery. This signature links to the Epicor shipment record as proof of customer acceptance at the point of handoff.

Photo Capture

Drivers take multiple photos showing every item or pallet at the delivery point. Photos document condition, placement, and any visible damage or defects. Each image carries GPS coordinates and a timestamp, creating irrefutable evidence for damage claims.

GPS Timestamps

Precise GPS coordinates confirm the driver was at the correct job site or customer facility. For deliveries to remote or temporary locations, GPS proof is essential to verify that goods were delivered to the right place.

Barcode Scanning

Scan item barcodes or serial numbers at delivery to match against the Epicor packing slip. This verifies the exact units that were handed over, not just the order quantity but the specific serialized items.

Custom Forms

Build condition assessment forms for specific product types: visual inspection checklists, measurement verification, or safety compliance sign-offs. Drivers complete these at the point of delivery, creating a product-condition audit trail.

Real-Time Epicor Sync

Delivery proof reaches Epicor the moment the driver marks the delivery complete. The shipment record updates instantly with full evidence, so your team has condition-verified delivery data before the driver leaves the customer site.

FAQ

Frequently Asked Questions

Locate2u connects to Epicor Kinetic via the Epicor REST API (ERP 10.2+). When a driver captures proof of delivery, the data pushes to the corresponding Customer Shipment or Packing Slip record in Epicor. Photos, signatures, GPS coordinates, and condition notes are stored as attachments on the shipment record.

Manufacturers delivering direct face damage claims that can cost thousands per incident. Locate2u drivers photograph every delivery showing the condition of goods at handoff. If a customer claims damage occurred during shipping, you have timestamped, geotagged photos proving the goods were in good condition when delivered. This evidence typically eliminates 80-90% of false damage claims.

Locate2u integrates with Epicor Kinetic (cloud and on-premise), Epicor ERP 10.2+, and Epicor Prophet 21 for distribution. The REST API integration works with any Epicor version that exposes the standard API endpoints for shipment and customer order management.

Yes. When a driver captures the delivery confirmation in Locate2u, the Epicor Customer Shipment record is updated via the REST API. The shipment status changes from Shipped to Delivered, with the delivery date, recipient name, and proof evidence attached. This can trigger downstream processes like invoicing and accounts receivable updates.

Job site deliveries are high-risk because there is often no permanent receiving dock. Goods are left at a construction site, a project location, or a customer facility where accountability is unclear. Locate2u captures GPS proof of delivery location, photos of where goods were placed, and the signature of whoever accepted the delivery, creating a complete record even in unstructured delivery environments.