Proof of Delivery + IFS

Proof of Delivery Software for IFS

IFS tracks work orders, service tasks, and customer orders -- but not physical delivery confirmation with evidence. Field service companies need proof for both service completion and parts delivery. IFS knows the work order exists, but not whether the customer confirmed the outcome. Locate2u captures e-signatures, photos, and GPS proof and syncs it directly into IFS work order and delivery records.

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IFS Manages the Work Order. Locate2u Proves the Delivery.

IFS is the ERP of choice for field service, aerospace, and asset-intensive industries. IFS Service Management schedules technicians, tracks parts, and manages work orders. IFS Distribution handles customer orders and shipments. But neither module captures verifiable proof that the customer actually received the goods or accepted the completed work.

Field service companies face a dual challenge: they need proof that spare parts were delivered to the job site AND proof that the service work was completed to the customer's satisfaction. IFS tracks the work order lifecycle but relies on the technician to mark it complete -- there is no customer-verified confirmation with signature, photo, or GPS evidence. Locate2u adds this missing verification layer for both parts delivery and service completion.

IFS records: Work Orders, Service Requests, Customer Orders, Shipments
Integrates via IFS REST API and Aurena integration framework
Supports IFS Cloud, IFS Applications 10, Service and Distribution modules

The Problem

IFS Tracks Work Orders -- Not Delivery Evidence

Field service and asset-intensive businesses need proof for two things: parts arrived and work was completed. IFS manages the work order but does not capture verifiable evidence of either event at the customer site.

Parts Delivery Without Confirmation

Spare parts are shipped to customer sites but there is no confirmation in IFS that they arrived. The work order shows parts were dispatched, but not whether the maintenance team received them. Lost parts delay repairs and create reorder costs that should not exist.

Service Completion Is Self-Reported

Technicians mark work orders as complete in IFS, but there is no customer confirmation. The customer did not sign off, there are no photos of the completed work, and there is no proof the customer accepted the outcome. When a customer disputes the quality of service, it is the technician's word against theirs.

SLA Compliance Without Evidence

Service level agreements require proof of response time and resolution time. IFS tracks when the work order status changes, but that depends on the technician updating the system promptly. Without GPS-verified timestamps showing when the technician actually arrived and completed work, SLA compliance is based on self-reported data.

Billing Disputes on Service Work

Customers challenge invoices for service work saying the job was not done properly or not done at all. Without before-and-after photos, a customer signature confirming acceptance, and GPS proof the technician was on-site, you have no evidence to counter the claim. You discount the invoice or write off the billing entirely.

How It Works

From Field Completion to IFS Work Order Closure

Capture at the Site

The technician or driver arrives and opens the Locate2u app. For parts delivery, they scan barcodes, photograph the parts, and get the receiving person to sign. For service work, they take before-and-after photos, complete an inspection form, and capture the customer's acceptance signature.

Sync to IFS

Locate2u pushes the proof data to IFS via the REST API. The work order or customer order is updated with delivery/completion confirmation: signatures, photos, GPS coordinates, timestamps, and any custom form data. All evidence is stored as IFS document attachments.

Close and Bill

The IFS work order status updates to Completed and Verified. SLA metrics are calculated using GPS-verified timestamps. Billing proceeds with proof attached. Your service team and the customer both have access to the complete evidence trail.

POD Capabilities

Service and Delivery Proof for IFS Operations

E-Signatures

The customer signs on the technician's device confirming both parts receipt and service acceptance. Dual signatures create a complete audit trail: one for delivery, one for work completion, both linked to the IFS work order.

Photo Capture

Before-and-after photos document the service work completed. Parts delivery photos show condition at handoff. All images are geotagged and timestamped, creating a visual evidence trail for SLA reporting, billing, and dispute resolution.

GPS Timestamps

GPS-verified arrival and completion times feed directly into IFS SLA calculations. Prove response time and resolution time with evidence, not self-reported status updates. This data supports contractual SLA compliance reporting.

Barcode Scanning

Scan spare part barcodes or serial numbers at delivery to verify the correct parts were received. Scan data matches against the IFS work order parts list, confirming every item before the technician begins work.

Custom Forms

Build service completion checklists, safety inspection forms, or regulatory compliance sign-offs. Technicians complete these at the job site and the data syncs to IFS as structured fields on the work order for compliance reporting.

Real-Time IFS Sync

POD and service completion data reaches IFS in real time. Work orders update as technicians complete jobs in the field. Dispatchers see live completion status, SLA timers stop at the verified moment, and billing can proceed immediately.

FAQ

Frequently Asked Questions

Locate2u connects to IFS via the IFS REST API and IFS Aurena integration framework. When a driver or field technician captures proof of delivery, the data pushes to the corresponding Work Order, Customer Order, or Service Request in IFS. Signature, photo, and GPS evidence are stored as document attachments.

Yes. IFS users need proof of delivery for two distinct scenarios: confirming that parts or materials were physically delivered to a site, and confirming that a service task was completed. Locate2u handles both, capturing the appropriate evidence for each type and syncing it to the correct IFS record.

Field service companies using IFS need to prove that technicians delivered parts, completed work, and the customer accepted the outcome. Without digital POD, service completion relies on technician self-reporting with no customer verification. Locate2u captures customer signatures confirming work was done and photos documenting the completed state, creating an auditable service delivery record.

Yes. When a technician or driver captures delivery confirmation in Locate2u, the IFS work order can be automatically updated to a completed status via the REST API. The POD evidence is attached to the work order, and downstream processes like billing and SLA measurement can proceed without manual intervention.

Yes. Locate2u integrates with IFS Cloud (the latest release), IFS Applications 10, and earlier versions that support REST API access. The integration covers IFS Service Management, IFS Distribution, and IFS Manufacturing modules where delivery confirmation is required.