Proof of Delivery + Oracle NetSuite

Proof of Delivery Software for Oracle NetSuite

NetSuite marks orders as "Fulfilled" but captures zero evidence that delivery actually happened. No signature, no photo, no GPS proof. Locate2u gives your drivers mobile POD capture and syncs every e-signature, photo, and timestamp directly back to NetSuite -- so your Item Fulfillment records contain actual proof, not just a status change.

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NetSuite Tracks Fulfillment. Locate2u Proves Delivery.

Oracle NetSuite handles the order-to-cash cycle from sales order through item fulfillment. But the moment goods leave your warehouse, NetSuite goes blind. The Item Fulfillment record shows "Shipped" based on a warehouse pick-pack-ship workflow, not based on what happened at the customer's door.

Locate2u extends NetSuite to the last mile. Your driver arrives, captures an e-signature on their phone, snaps a photo of the delivered goods, and the app records GPS coordinates and a timestamp. All of that evidence flows back into NetSuite automatically -- attached to the Item Fulfillment record, updating custom fields, and triggering downstream workflows like invoice generation.

  • NetSuite records: Sales Order, Item Fulfillment, Customer Record
  • POD data syncs via SuiteTalk REST web services
  • Trigger saved searches and workflows on delivery confirmation
NETSUITE ITEM FULFILLMENT SO-4892 | IF-7231 Status: Shipped Proof: None NO POD LOCATE2U POD CAPTURE Signature Photo GPS: -33.868, 151.209 Time: 2:34 PM AEST NETSUITE UPDATED -- DELIVERY CONFIRMED SO-4892 | IF-7231 Status: Delivered | Signed by: J. Smith | GPS Verified Evidence: e-Signature + Photo + Timestamp + GPS Coordinates POD COMPLETE
The Problem

NetSuite Says "Fulfilled" -- But Where Is the Proof?

When your NetSuite fulfillment workflow ends at the loading dock, you are flying blind on what happens at the customer's doorstep. These are the real costs of operating without digital proof of delivery.

Paper POD Gets Lost in Transit

Drivers collect paper signatures that sit in the cab for days. By the time someone scans or files them, the customer has already disputed the delivery. Paper proof is slow, fragile, and impossible to search when you need it.

Billing Delays from Missing Confirmation

Your accounts team cannot invoice until they can prove delivery happened. Without digital POD flowing into NetSuite, there is a 2-5 day gap between delivery and invoice generation. That delay compounds across hundreds of deliveries per week, directly hurting cash flow.

Delivery Disputes With No Evidence

A customer says they never received the order. Your NetSuite record shows "Fulfilled" but that only means it left the warehouse. Without a signed, timestamped, geotagged proof of delivery, you have no defense. You end up reshipping or issuing credits that eat into margin.

No Visibility After the Warehouse Door

NetSuite tracks inventory from receipt through pick-pack-ship. But the moment the truck leaves, your ERP has no idea what is happening. There is no real-time delivery status, no driver location, and no confirmation until someone manually enters it hours or days later.

How It Works

From Doorstep to NetSuite in Seconds

1

Capture at the Door

Your driver arrives and opens the Locate2u app. They capture a customer e-signature, snap a photo of delivered goods, and the app automatically records GPS coordinates and a timestamp. Barcode scanning verifies the right items were delivered.

2

Sync to NetSuite

The moment the driver marks the delivery complete, Locate2u pushes the proof data to NetSuite via SuiteTalk. The Item Fulfillment record is updated with the signature image, delivery photo URL, GPS coordinates, and timestamp in custom fields.

3

Confirm and Invoice

NetSuite workflows detect the delivery confirmation and can automatically trigger invoice generation, update the sales order status, and notify the customer. Your accounts team has proof attached to the record before the driver reaches the next stop.

POD Capabilities

Everything You Need to Prove Every NetSuite Delivery

E-Signatures

Customers sign on the driver's device with a touch-optimized pad. The signature is stored as a vector image and linked to the NetSuite Item Fulfillment record as legally defensible proof of receipt.

Photo Capture

Drivers photograph goods at the delivery point. Each image is geotagged and timestamped automatically, creating visual evidence that the right products were left at the right location in good condition.

GPS Timestamps

Every delivery confirmation includes precise GPS coordinates and a server-synced timestamp. This proves the driver was at the correct delivery address at the exact moment the customer signed for the goods.

Barcode Scanning

Scan item barcodes at the point of delivery to verify the correct products were handed over. Scanned data is matched against the NetSuite sales order line items to flag any discrepancies before the driver leaves.

Custom Forms

Configure delivery-specific forms that drivers must complete: temperature checks for cold chain, condition assessments for fragile goods, or compliance checklists. All responses sync as custom field data in NetSuite.

Real-Time NetSuite Sync

POD data pushes to NetSuite the moment the driver completes the delivery. No batch uploads, no end-of-day processing. Your Item Fulfillment records have proof attached within seconds of capture.

The Impact of Digital POD on NetSuite Operations

92% Reduction in delivery disputes when photo and signature POD is captured
3day Faster billing cycle when POD triggers automatic invoicing in NetSuite
100% Digital audit trail for every delivery with GPS, signature, and photo evidence
15sec Average time to capture complete proof of delivery at the customer's door
FAQ

Frequently Asked Questions

Locate2u connects to NetSuite via SuiteTalk REST and SOAP web services. When a driver captures an e-signature, photo, or delivery note, that proof data is automatically pushed back to the corresponding Sales Order or Item Fulfillment record in NetSuite. The order status updates from Fulfilled to Delivered with full evidence attached.
Yes. Locate2u can update custom fields or trigger saved searches and workflows in NetSuite when delivery is confirmed. This allows you to automatically generate invoices once a signed proof of delivery is captured, eliminating the delay between delivery and billing.
Locate2u updates the Item Fulfillment record with delivery timestamp, GPS coordinates, and links to the e-signature and photo evidence. Custom fields on the Sales Order can also be populated, and the fulfillment status changes to reflect confirmed delivery rather than just shipped.
Yes. Locate2u integrates with NetSuite regardless of whether you use standard inventory, Advanced Inventory, or the Warehouse Management System add-on. The proof of delivery data flows into the fulfillment layer, complementing whatever inventory management approach you use.
When a customer claims they did not receive a delivery, you can open the Item Fulfillment record in NetSuite and view the attached proof: timestamped e-signature, geotagged delivery photo, and GPS coordinates showing the driver was at the correct address. This evidence is available within seconds and eliminates he-said-she-said disputes.