HVAC & Field Service

Get the right technician to the right job, on time, every time

Field service teams need more than routing -- they need intelligent scheduling that respects service windows, technician skills, and parts availability. Locate2u gives you complete control over your mobile workforce.

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Technician Scheduling

Schedule smarter with skill-based routing and time windows

Not every technician can handle every job. Locate2u matches service requests to qualified technicians based on skills, certifications, and location, then builds optimized routes that respect customer-requested time windows and estimated service durations.

  • Skill-based assignment matching technician qualifications to jobs
  • Time-window scheduling with configurable service durations
  • Drag-and-drop schedule adjustments for last-minute changes
  • Emergency job insertion without disrupting existing routes
SCHEDULE - TUESDAY TM Tom M. - HVAC Install 9:00 AM - 11:00 AM | 42 Park Ave En Route SJ Sarah J. - Electrical 10:30 AM - 12:00 PM | 18 Elm St Confirmed RK Ryan K. - Plumbing 1:00 PM - 3:00 PM | 7 Oak Lane Pending
Job Management

Complete visibility from dispatch to job completion

Track every job from assignment through completion. Technicians update job status directly from the mobile app, attach photos of completed work, capture customer signatures, and log parts used -- all feeding back into your office dashboard instantly.

  • Real-time job status updates from the field
  • Before-and-after photo documentation for each job
  • Parts and materials tracking per job for accurate invoicing
  • Customer signature capture for service verification
Job #4892 - HVAC Install Completed TECHNICIAN Tom Mitchell DURATION 2h 15m PARTS USED 3 items CUSTOMER SIGNATURE
Built for Field Teams

Everything your field service operation needs

Smart Scheduling

Assign jobs based on technician skills, location, availability, and customer-requested time windows for maximum efficiency.

Route Optimization

Minimize travel time between jobs with routes that account for service duration, travel distance, and appointment windows.

Live Technician Tracking

See where every technician is in real time. Give customers accurate arrival windows and reduce missed appointments.

Parts Tracking

Technicians log parts and materials used at each job directly from the app, keeping inventory accurate and invoicing fast.

Customer Notifications

Automatically notify customers when a technician is on the way with a live tracking link and estimated arrival time.

Performance Reports

Track first-time fix rates, average job duration, technician utilization, and customer satisfaction across your team.

FAQ

Frequently asked questions

Field service management software is a platform that helps businesses schedule, dispatch, and track mobile workers who perform on-site services such as repairs, installations, and maintenance. Locate2u provides field service teams with skill-based technician scheduling, optimized routing with time-window constraints, live GPS tracking, and digital job completion records.
Route optimization helps HVAC and plumbing businesses by minimizing travel time between service calls, allowing technicians to complete more jobs per day. Locate2u accounts for estimated service durations, customer appointment windows, and real-time traffic to build the most efficient routes, reducing fuel costs and increasing daily job capacity for field teams.
Yes, field technicians can capture comprehensive job completion proof directly from the Locate2u mobile app. This includes before-and-after photos, customer e-signatures, parts and materials used, and timestamped job notes. All records are GPS-tagged and synced to the office dashboard in real time for accurate invoicing and dispute resolution.
Efficient field service scheduling requires matching the right technician to each job based on skills, certifications, location, and availability. Locate2u automates this with skill-based assignment, drag-and-drop schedule adjustments, and emergency job insertion that fits urgent calls into existing routes without disrupting other appointments.
Fleet management focuses on tracking and maintaining vehicles, while field service management covers the entire job workflow including scheduling, dispatch, job execution, and customer communication. Locate2u combines both capabilities, offering live GPS vehicle tracking alongside technician scheduling, job management, and digital proof of completion in one platform.
GPS tracking improves field service operations by giving dispatchers real-time visibility into where every technician is located, enabling faster response to urgent calls and more accurate customer ETAs. Locate2u's live tracking lets you monitor your entire field team from a single dashboard, send customers automated arrival notifications, and analyze technician utilization to identify efficiency gains.