Proof of Delivery

Every Delivery, Confirmed and Documented

Capture e-signatures, photos, and notes at the point of delivery. Automatically notify customers, eliminate he-said-she-said disputes, and build a searchable record of every completed job.

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Digital Signatures and Photo Evidence

Drivers capture a customer signature directly on their phone screen and snap a photo of the delivered goods at the doorstep. Every piece of evidence is timestamped, geotagged, and attached to the job record instantly.

  • On-screen e-signature capture with touch-optimized signing pad
  • Photo capture with automatic geotagging and timestamp overlay
  • Add driver notes for special instructions, access codes, or issues
  • All proof records stored securely in the cloud with 99.9% uptime
Delivery Confirmation Order #4892 - 123 Main Street Photo evidence SIGNATURE Signed Photo GPS Completed at 2:34 PM -- GPS: -33.8688, 151.2093

Automated Customer Notifications

Keep your customers in the loop at every stage. Locate2u sends automatic SMS and email notifications when a delivery is dispatched, when the driver is nearby, and the moment the delivery is confirmed with proof attached.

  • Customizable SMS templates with dynamic merge fields for order details
  • Trigger notifications at key milestones: dispatched, en-route, delivered
  • Include tracking link so customers can follow progress in real time
  • Failed delivery notifications with rescheduling instructions
Your order has been dispatched! Driver Sarah is on the way. Track: link.to/abc 10:15 AM Your driver is 5 minutes away ETA: 10:42 AM. Please ensure someone is available. 10:37 AM Delivered! Your order has been confirmed. Signed by: J. Smith. View proof: link.to/pod 10:44 AM Rate your delivery: 5 4 3 2 1

Collect Ratings and Measure Service Quality

After every delivery, customers can rate their experience with a simple one-tap rating. These scores feed into your analytics dashboard so you can spot trends, reward top-performing drivers, and identify service gaps before they become complaints.

  • One-tap customer ratings sent via SMS after delivery completion
  • Dashboard analytics showing average ratings by driver, region, and time
  • Identify and address low-rated deliveries with automatic flagging
  • Use rating data to build driver leaderboards and incentive programs
Delivery Ratings Overview Last 30 days 4.8 Avg Rating 5 4 3 2 Top Rated Drivers 1 Sarah K. 4.96 2 James T. 4.91
POD Capabilities

Complete Delivery Verification, End to End

E-Signatures

Customers sign directly on the driver's device. Signatures are captured as vector data for clear, legally defensible records.

Photo Capture

Snap multiple photos at the point of delivery. Each image is geotagged and timestamped for undeniable evidence of completion.

SMS Notifications

Automated text messages keep customers informed at every stage from dispatch through to delivery confirmation.

Customer Ratings

Collect post-delivery ratings to measure satisfaction. Track trends across drivers, routes, and time periods in your dashboard.

Delivery Notes

Drivers can add free-text notes about access issues, customer requests, or delivery conditions for full context on every job.

Dispute Resolution

Every delivery has a complete audit trail. Quickly resolve customer disputes with timestamped, geotagged proof that the job was done.

ERP Integrations

Proof of Delivery Software for Your ERP System

Connect Locate2u's proof of delivery capabilities with the ERP platform your business already runs on.

Oracle NetSuite Oracle NetSuite SAP SAP Microsoft Dynamics Microsoft Dynamics Salesforce Salesforce Sage Sage Infor Infor Workday Workday Epicor Epicor IFS IFS Acumatica Acumatica Odoo Odoo QuickBooks QuickBooks

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FAQ

Frequently asked questions

Electronic proof of delivery (ePOD) is a digital system that replaces paper-based delivery confirmation with electronic signatures, photos, timestamps, and GPS coordinates captured on a mobile device. Locate2u's ePOD feature creates a complete, tamper-proof record of every delivery that is instantly accessible from the cloud.
Locate2u supports multiple proof types including on-screen e-signatures, photo capture with automatic geotagging and timestamps, free-text driver notes, and barcode scanning. Each piece of evidence is attached to the job record and stored securely in the cloud for easy retrieval.
Yes. Locate2u sends automated SMS and email notifications to customers at key milestones including dispatch, driver nearby, and delivery confirmed. The confirmation message can include a link to view the proof of delivery record, including the signature and photo evidence.
Every delivery captured with Locate2u includes timestamped, geotagged evidence such as a customer signature and photo of the delivered goods. When a dispute arises, you can pull up the complete audit trail in seconds, providing undeniable proof that the delivery was completed correctly at the right location and time.
Yes. The Locate2u driver app caches job data locally, so drivers can capture signatures, photos, and notes even in areas with poor or no cellular coverage. All proof of delivery data syncs automatically to the cloud once the device reconnects to the internet.
Yes. Locate2u allows you to configure which proof elements are required for each delivery type, including mandatory signatures, photos, notes, or barcode scans. You can set different requirements for different job types so your drivers capture exactly the information your business needs.